Normally, our Wi-Fi network will show up on your devices as either Glide or Glide_Signup or Glide_Resident.

To sign-up to a new account, click on Glide or Glide_Signup. If you are in a property with Glide_Signup and Glide_Resident, once you have completed the sign-up process you will be presented with a three word network password. Copy the psasword and connect to the secure Glide_Resident network. Keep you password safe as this is unique to you and your account. Click here for the quick start guide.

If you can’t see one of the above, there may be a network available called Glide_2.4. This means we have in place what is known as a Split SSID, meaning the wireless frequency spectrum has been segmented into the 2.4ghz and 5ghz radio bands to ease congestion. If your device can only see Glide_2.4, you should use this network.

If Glide-Secure is available, you’ll need to register an account on the open network first before you can connect to this. For more help, see here.

Eduroam is an international roaming service for users in academia, and provides researchers, teachers and students secure network access when visiting institutions other than their own. It is broadcast by our equipment, but we do not manage it in the same way we do the StudentCom network. You can read more information on Eduroam (UK) here.

Troubleshooting

Unable to see any Wi-Fi network

If you are unable to see any of the networks listed above, make sure your device’s Wi-Fi is turned on. Some devices may have physical switches on the outside of the case. You should also try rebooting the device.

You may also need to update your Wi-Fi drivers if the site is one of our new Wi-Fi 6 sites - for more information see here.

Occasionally there may be an outage to our equipment, which can result in our Wireless Access Points not broadcasting. You can check if there are any ongoing incidents to your accommodation by downloading our support app: click here. 

You can read more about outages and how we handle them here.

Unable to join the Wireless Network

If your device can see the network but cannot join it, this can often be accompanied by authentication errors or the network immediately showing as ‘saved’.

You can try forgetting the network and rejoining, and rebooting your device. iOS devices also have the option to perform a Full Network Reset, which may help.

For more Wi-Fi loss of service troubleshooting, see here.

Contact the ServiceDesk

If you are unable to resolve the issue yourself, or have any further questions, please feel free to get in touch. You can either use the form below, or see here for alternative methods. You will need to have either your Username or Account ID ready when you contact us.